Return & Refund Policy

1. 7-Day Return Window

We want you to love your Ruhvi jewelry. If you are not entirely satisfied, you can request a return within 7 days of the delivery date. Once the 7-day window expires, we will not be able to offer a return or exchange, and any eligible Reward Coins for the purchase will be credited to your account.

2. Conditions for Return

To be eligible for a return, the item must meet the following strictly enforced criteria:

• The item must be unused, unworn, and in the exact same condition that you received it.
• IMPORTANT: Our jewelry comes with a security tag. If this tag is broken, removed, or tampered with at any point within the 7 days, the product return is NOT applicable.
• The item must be in its original packaging (including boxes, pouches, and certificates).

3. How to Initiate a Return

1. Log into your account and navigate to My Account > Orders.
2. Select the eligible order and click on Request Return.
3. Select the reason for return and provide photographs of the item (showing the intact tags and condition).
4. Once approved, our logistics partner will initiate a reverse pickup within 2-3 business days.

4. Refund Process

Once your return is received at our warehouse, it will undergo a quality inspection. If the quality check is successful:

• Prepaid Orders: The refund will be processed to your original payment method within 5-7 business days, or you can opt for an instant refund to your Ruhvi Wallet.
• COD Orders: Refunds for Cash on Delivery orders will be issued to your Ruhvi Wallet or your provided Bank Account (via NEFT/UPI).
• Wallet Payments: If you paid using your Ruhvi Wallet, the amount will be credited back to your Wallet.

*Note: Shipping charges and COD convenience fees paid during the original order are non-refundable.

5. Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned:

• Nose pins and nose rings.
• Customized, engraved, or personalized jewelry.
• Items purchased during a final clearance sale (will be explicitly marked as non-returnable).