1. When can I cancel my order?
You can cancel your order at any time before it is shipped. As long as your order status is marked as "Pending" or "Confirmed", you are eligible for an immediate cancellation and a full refund.
Once an order has been marked as "Shipped" and handed over to our logistics partner, it can no longer be cancelled. You will need to receive the package and initiate a return as per our Return Policy.
2. How to cancel an order
To cancel an eligible order:
- Log into your Ruhvi account.
- Go to My Account > Orders.
- Select the order you wish to cancel.
- Click on the Cancel Order button. If the button is hidden or disabled, the order has already been processed for shipping.
3. Refunds for Cancelled Orders
- Prepaid Orders: If you cancel a prepaid order before shipment, a full refund (including any shipping charges) will be automatically processed. The amount will be credited back to your original payment method or Ruhvi Wallet within 3-5 business days.
- COD Orders: No refund is required as no payment has been made. However, frequent cancellations of COD orders may result in restricted access to the COD payment method in the future.
- Coupons & Reward Coins: If you used Reward Coins or a single-use coupon, they will be credited back to your account immediately upon cancellation.
4. Cancellations by Ruhvi
We reserve the right to cancel any order under the following circumstances:
- The product is suddenly found to be out of stock or fails our quality check prior to dispatch.
- Incomplete or inaccurate shipping address provided.
- Suspicion of fraudulent activity or violation of our Terms & Conditions.
If we cancel your prepaid order, you will be notified immediately and a full refund will be processed.
