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Complimentary Insured Shipping Across India on Orders Above ₹500
We offer free standard shipping on all orders above ₹500. For orders below ₹500, a flat shipping fee of ₹49 is applied. If you choose Cash on Delivery (COD), an additional COD convenience charge of ₹49 will apply.
Orders are dispatched within 1-2 business days. Standard delivery usually takes 3-7 business days depending on your location.
Once dispatched, you will receive an AWB tracking number via email and WhatsApp. You can also track your order directly from the "My Orders" section of your account.
Yes! We have a 7-day return policy. The jewelry must be completely unworn, unused, and in its original condition. IMPORTANT: Our jewelry comes with a security tag. If this tag is broken, removed, or tampered with at any point within the 7 days, the product return is NOT applicable.
You can cancel your order at any time before it is shipped. Once the order status is "Shipped", it cannot be cancelled, but you can request a return after delivery.
No. Government hallmarking applies only to solid gold jewelry (like 22K or 18K solid gold). Because our products are premium gold-plated jewelry, hallmarking is not applicable to them.
You earn Reward Coins on purchases (usually 10% of the item value). These coins are credited to your account 7 days after delivery (once the return window closes). 10 Coins = ₹1. You need a minimum order of ₹250 to redeem coins on future purchases.
No, the Ruhvi Wallet is a closed-loop promotional wallet. Balances can only be used for purchases on Ruhvi.in and cannot be withdrawn to a bank account.
We're here to help! Reach out to us at support@ruhvi.in or via our Contact Us page.